Terms of service
1. WHO WE ARE
The online store eletra.bg is operated by:
OMEGA METAL EOOD (ОМЕГА МЕТАЛ ЕООД)
Sole-owner limited liability company
UIC 200040121 · VAT No. BG200040121
Registered seat and address of management:
38 Hristo Botev Str., 1282 Novi Iskar, Bulgaria
Telephone: +359 888 288 980
E-mail: projecteletra@gmail.com
"Eletra" is the trading name under which we offer our goods. Your
contract is with OMEGA METAL EOOD.
Supervisory authorities: Commission for Consumer Protection
(https://kzp.bg) and Commission for Personal Data Protection
(https://cpdp.bg). Full details — see "Trader information (Legal
notice)".
2. WHO THESE TERMS APPLY TO
These terms govern the relationship between us and anyone who browses
the site or orders goods from it.
We sell both to consumers (natural persons acting outside their trade or
profession) and to legal entities. By our own choice we apply consumer
terms to all buyers. The rights below — including the right of
withdrawal and the legal guarantee — are given to everyone, whether or
not the buyer is a consumer in the statutory sense.
If you are a consumer, nothing in these terms limits your mandatory
statutory rights. Where there is a conflict, the law prevails.
3. LANGUAGE
These terms are provided in Bulgarian and in English. The contract may
be concluded in Bulgarian or in English.
The Bulgarian text is the original. Where the two language versions
differ, the interpretation more favourable to the consumer applies
(чл. 147, ал. 2 ЗЗП).
4. THE GOODS
We offer hidden bathroom mounting systems — flush-button frames, hidden
hangers, socket frames, under-tile fan frames and similar products.
The main characteristics of each item are described on its product page.
Photographs are illustrative; slight colour variation is possible
depending on your screen settings.
We do not offer made-to-order or personalised goods.
Availability is shown on the product page. If an item turns out to be
unavailable after you order, we will tell you promptly and refund what
you paid without undue delay.
5. PRICES
All prices are in euro (EUR) and are final — value added tax included.
The price does not include delivery costs. These are calculated by
destination country and parcel weight and are shown in the cart and on
the checkout screen, before you confirm your order and before any
payment is taken. There are no hidden charges.
The price that applies is the one displayed when you place your order.
It is also stated in the order confirmation.
We do not individualise prices on the basis of automated
decision-making.
DISCOUNTS AND PROMOTIONS
When we announce a price reduction we also state the prior price. The
prior price is the lowest price we applied during a period of not less
than 30 days before the reduction (чл. 65 ЗЗП). For progressive
reductions, the prior price is the price before the first reduction.
A price-reduction announcement runs for no longer than one month and no
shorter than one working day, save in the cases the law expressly allows
(чл. 66 ЗЗП).
6. HOW THE CONTRACT IS CONCLUDED
The steps are:
1. You choose an item and add it to the cart.
2. In the cart you see the items, quantities and price.
3. You enter delivery details and choose a delivery method.
4. Before the confirmation button you see the full amount — value of
the goods, delivery costs and total payable.
5. You confirm the order and make payment.
CORRECTING ERRORS
Until you confirm, you can go back at any step, change quantities,
remove items and correct the details you entered. Please check your
details before confirming.
WHEN THE CONTRACT IS FORMED
Confirming your order is your offer to conclude a contract. The contract
is concluded when we send you an order confirmation to the e-mail
address you gave.
If we cannot accept an order — for example because stock has run out or
there is an obvious pricing error — we will tell you as soon as possible
and refund what you paid in full, without undue delay.
RECORD OF THE CONTRACT
The order confirmation contains the essential terms of the contract and
is sent on a durable medium by e-mail. We recommend keeping it. If you
create an account, your orders are also available there.
7. PAYMENT
We accept debit and credit card payment through Shopify's payment
provider. We do not offer cash on delivery.
We do not store bank card data. Payment is handled entirely by the
payment provider.
Payment is taken when you place your order.
8. DELIVERY AND RISK
We deliver to Bulgaria and to the countries of the EU and EEA.
We dispatch orders within 1–3 working days. Normal delivery times are
1–3 working days for Bulgaria and 3–10 working days for the EU/EEA after
dispatch. In all cases we deliver without undue delay and no later than
30 days from conclusion of the contract (чл. 103б, ал. 1 ЗЗП).
If we fail to deliver on time you may set us an additional period; if we
miss that too, you may terminate the contract and receive back all sums
paid (чл. 103б, ал. 2 and 5 ЗЗП).
PASSING OF RISK
The risk of loss of or damage to the goods passes to you when you, or a
third party indicated by you other than the carrier, take possession of
the goods (чл. 103в, ал. 1 ЗЗП). Until then the risk is ours.
Details — see "Shipping policy".
9. RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract without giving any
reason within 14 days from the day on which you, or a third party
indicated by you other than the carrier, acquired physical possession of
the goods.
You bear the direct cost of returning the goods.
We do not offer made-to-order or personalised goods, nor any of the
other categories listed in чл. 57 ЗЗП. The right of withdrawal therefore
applies across our entire range, including discounted items.
The full statutory instructions and the model form are published
separately as "Right of withdrawal" and "Model withdrawal form". We
additionally offer a voluntary 30-day return policy — see "Return and
refund policy".
10. COMPLAINTS AND LEGAL GUARANTEE
You have a legal guarantee of conformity for two years from delivery
(Art. 45(1) ЗПЦСЦУПС). It is free of charge, arises directly from law,
and cannot be limited by us.
A complaint is different from the right of withdrawal: a complaint means
something is wrong with the goods, whereas withdrawal means you have
simply changed your mind. The two rights sit side by side.
We currently offer no commercial guarantee.
The procedure, time limits and register of complaints are set out in
"Complaints and legal guarantee".
11. USING THE SITE
The site's content — text, images, logo and design — is ours or used by
us on a lawful basis, and is protected by copyright law. You may use it
for personal, non-commercial purposes.
Please do not use the site for unlawful purposes, attempt to breach its
security, or extract content by automated means in a way that places an
excessive load on the service.
12. LIABILITY
We are liable for damage we cause culpably, in accordance with Bulgarian
law.
We do not exclude or limit our liability:
• for death or personal injury;
• for intent or gross negligence;
• under the legal guarantee of conformity;
• in any other case where the law does not permit limitation.
We are not liable for delay or non-performance caused by circumstances
beyond our reasonable control, but this does not deprive you of your
right to terminate the contract and receive back the sums paid.
You are not liable to us for damages beyond what the law provides. You
undertake no obligation to indemnify us.
13. PERSONAL DATA
We process personal data as controller. Details — "Privacy policy" and
"Cookie policy".
14. DISPUTES, GOVERNING LAW AND JURISDICTION
These terms and the contracts under them are governed by Bulgarian law.
If you are a consumer habitually resident in another EU Member State,
the choice of Bulgarian law does NOT deprive you of the protection of
the mandatory provisions of the law of your own country (Art. 6 of
Regulation (EC) No 593/2008, "Rome I").
As a consumer you may bring proceedings against us before the courts of
your own domicile. We may bring proceedings against you only before the
courts of your domicile (Arts. 17–19 of Regulation (EU) No 1215/2012,
"Brussels Ia").
OUT-OF-COURT DISPUTE RESOLUTION
Before any dispute, please write to projecteletra@gmail.com — most
matters are resolved quickly.
You may also approach the conciliation commissions attached to the
Commission for Consumer Protection:
https://kzp.bg/pomiritelna-komisiya
The European Online Dispute Resolution (ODR) platform was shut down on
20 July 2025 by Regulation (EU) 2024/3228 and no longer accepts
complaints.
15. CHANGES TO THESE TERMS
We may amend these terms for the future — for example following a change
in the law, in the goods we offer, or in payment and delivery methods.
An amendment does NOT affect contracts already concluded. The version in
force when you placed your order applies to that order.
The current version is always available on this page. For material
changes we will notify you by appropriate means.
16. SEVERABILITY
If any clause is held invalid, the remainder is unaffected. The invalid
clause is replaced by the mandatory provisions of the law.
Version date: 01.09.2026